1. About these terms
These terms apply to digital design and development services supplied by VERTEXTRADE LTD, company number 15875069, registered in England and Wales. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us at [email protected].
Our services are offered to business and professional clients only, not for personal or household use.
2. Quotes and scope
A project begins only when we have confirmed the written scope, deliverables, price and delivery window, and the required payment has cleared. Website descriptions are invitations to request a project; they are not an automatic acceptance of an order.
Work outside the confirmed scope requires a written change agreement. We will state any additional price or timing before carrying out that work.
3. Client responsibilities
You must provide accurate instructions, timely feedback and content you are entitled to use. Sample data must be anonymised and must not include passwords, payment card information, health data, criminal records or other sensitive or regulated personal data.
4. Delivery and revisions
The delivery window starts when payment, the complete brief and the required sample content have all been received. Delays in client materials or feedback extend the delivery date by a reasonable corresponding period.
Each package includes the revision rounds stated on the website. Revision requests must relate to the agreed scope and be submitted within seven calendar days of the draft delivery.
5. Fees and payment
Prices are stated in pounds sterling and exclude VAT where applicable. Payment is requested using a secure online invoice. We do not receive or store your complete payment card number.
6. Intellectual property
You retain ownership of content you supply. Once all fees are paid, you receive a perpetual licence to use the final project deliverables for your internal business purposes. Unless a quote expressly states otherwise, reusable methods, pre-existing components and general know-how remain ours.
We will not publish your confidential data or identify you as a client without permission.
7. Acceptable use
Deliverables must not be used for unlawful, deceptive or harmful activity. Our work does not constitute legal, medical, tax, financial or investment advice and must not be represented as such.
8. Quality and liability
We will provide the services with reasonable care and skill and will correct reproducible defects reported within fourteen calendar days of final delivery. You remain responsible for reviewing outputs, maintaining backups and deciding whether the deliverable is suitable for your business processes.
Nothing in these terms limits liability where it cannot lawfully be limited. Subject to that, our total liability relating to a project is limited to the fees paid for that project, and we are not liable for indirect loss, lost profit or loss of data.
9. Ending a project
Either party may end a project for a serious breach that is not remedied within a reasonable written notice period. Fees remain due for work already completed. Refund and cancellation rules are set out in our separate Refund & Cancellation Policy.
10. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless mandatory law requires otherwise.