Before work starts
If you cancel before we begin work, we will refund the project payment in full. To cancel, email [email protected] from the address used for the order and include the invoice number.
After work starts
If you cancel after work has begun, we may retain a fair amount for work already completed and refund the remaining balance. We will provide a summary of the work completed and any usable files created up to the cancellation date.
After final delivery
Custom digital work is generally not refundable after final delivery merely because you change your mind. If a deliverable materially differs from the agreed scope or has a reproducible defect, notify us within fourteen calendar days. We will first correct or re-deliver the affected part at no charge. If correction is not reasonably possible, we will provide an appropriate partial or full refund.
Refund timing
Approved refunds are sent to the original payment method. The payment provider and your bank determine when the funds appear, which is commonly five to ten business days after processing.
Charge disputes
Please contact us first so we can investigate quickly. Nothing in this policy limits rights that cannot lawfully be excluded.