Who controls your information
VERTEXTRADE LTD, company number 15875069, is the controller of personal information described in this notice. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Privacy enquiries can be sent to [email protected].
Information we collect
We may collect your name, business name, work email, project brief, correspondence, invoice details and limited technical information needed to operate and secure the website. Our payment provider processes payment details; we do not receive or store your complete card number.
Why we use it
We use information to answer enquiries, prepare quotes, perform contracts, issue invoices, deliver projects, prevent abuse, keep accounting records and meet legal obligations. The relevant lawful bases are contract, legitimate interests, legal obligation and, where applicable, consent.
Who we share it with
We use carefully selected service providers for website hosting, business email, payments and accounting. They receive only the information needed to provide their service. We do not sell personal information or use it for third-party advertising.
International processing
Some providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.
How long we keep it
Enquiries that do not become projects are normally deleted after twelve months. Project and financial records are retained for the period needed to provide support and meet tax, accounting and legal requirements. We then delete or anonymise information securely.
Cookies
This website uses only essential technical storage required for security and basic operation. We do not currently use advertising or behavioural analytics cookies. If that changes, this notice and the consent controls will be updated before non-essential cookies are used.
External payment or invoice pages may set their own essential cookies under the provider’s privacy notice.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection. You may also withdraw consent where processing relies on consent. Contact us first so we can help. You can complain to the UK Information Commissioner’s Office if you remain dissatisfied.